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RoomStays.com Complaint - CANNOT CANCEL RESERVATION - RoomStays Reservations
RoomStays.com Complaint

RoomStays.com Complaint



Made a reservation without knowing it was through "RoomStays" and when I got the email confirmation, I tried to cancel because the hotel gave a better rate. They would not cancel...even if the reservation is 18 days away!! I talked to a manager "Richard" and told him the person I made the reservation with NEVER identified himself as being with "RoomStays". He informed me their policy is to identify themselves.....so much for RoomStays policy!!! NEVER book with them!!!!!

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dmlph says: (5 years ago)
I agree 100 percent. Room stays makes a $9.95 charge for nothing. I tried to call to cancel a reservation 30 seconds after making it and was told that the "system is down." There is no reason to use these people! Call the hotel directly. You can often get a better rate (and not pay the $9.95 service charge which is NEVER refundable - even when the reservation has not even been processed!)

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