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RoomStays.com Complaint - CAREFUL! DO NOT USE
RoomStays.com Complaint

RoomStays.com Complaint



Do not use this site. After having googled a particular hotel, my niece inadvertently clicked on the Roomstays.com link to make our reservation thinking she was in the Westin Times Square link. FIVE minutes after making the reservation, I went to the REAL Westin website and the price was $60 LESS!! I called Roomstays immediately but they would not let me cancel...they blamed the Westin Times Square, and the Westin blamed them. Yes, it was a nonrefundable reservation but I believed that because it was made by my 16 yr old niece...5 MINUTES AGO!...it should have been invalid. Their customer service was obnoxious and rude and whoever owns the Roomstays site should be ashamed of their employees. I was unfailingly polite and they were obnoxious and unhelpful, simply repeating the same line over and over. As far as the Westin Times Square, I have not stayed yet but will not stay there again after the October reservation....they don't care about good will apparently. I was STILL going to book the Westin, I just wanted to book it through THEIR site for $60 less. Unfortunately, I could not fight either of them because I could not afford to tie up $500 while they dicked me around.

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