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RoomStays.com Complaint - Cancellation Policy - hotel reservation/cancellation
RoomStays.com Complaint

RoomStays.com Complaint


Cancellation Policy - hotel reservation/cancellation

The biggest loser! ME!, I'm not sure how I got transferred to the RoomStays.com site and I'm not sure if the cancellation policy for the RoomStays.com was given prior to my hitting the button but 3 days later I need to move back my stay by one day keeping the 2 day stay. I was advised it would result in a 90% cancellation fee of the full reservation. I keep the two nights stay and called the hotel directly and booked an up grade for less $'s for the one night I wanted to slide my reservation to. Quite the slick move by an "I.T." person to switch me to the RoomStay.com site from the actual hotel site Questions, Questions, Questions. First Time, Last Time I will be more diligent when reviewing cancellation policies. I just love the way the calcellation fee is expressed No fee from RoomStay but hotel charges apply. Funny when I booked my room directly with the hotel they say they never charge a fee for cancellation if the change is requested at least 48 hrs prior to reservation. PAY CLOSE ATTENTION TO THE BEFORE AND AFTER WORDING IN ROOMSTAYS CANCELLATION POLICY

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