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RoomStays.com Complaint - HIGH FEES - some hidden - and POOR CUSTOMER SERVICE
RoomStays.com Complaint

RoomStays.com Complaint

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HIGH FEES - some hidden - and POOR CUSTOMER SERVICE


NEVER use this website! The $9.95 non-refundable fee IS disclosed on the checkout page IF you read all the fine print, although the first page that I read showing this fee did NOT say that it is non-refundable. There is also an inexplicable TAX RECOVERY FEE over and above the hotel taxes. Total taxes/fees paid on a 2-night stay were 23.2% of the room charge. This is my fault for not reviewing the charges more carefully before completing this transaction, but this hotel booking "service" is a RIPOFF. Also, my credit card was charged immediately, but it took almost 8 hours to receive the e-mail confirmation from RoomStays.com . The e-mail that I received from customer service after contacting them about the confirmation stated that it was sent and I should check my spam box. WRONG! I had the confirmation sent to 2 different e-mail addresses/providers and they eventually arrived in my Inbox after about 8 hours - just minutes before I received the response from customer service. POOR SERVICE and HIGH FEES. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


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