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RoomStays.com Complaint - HORRIBLE
RoomStays.com Complaint

RoomStays.com Complaint

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HORRIBLE


HORRIBLE!!!!!!!!! Do not use RoomStays.com We booked a room on the Queen Mary for our Anniversary. This is our room information that I have copied & paste from my actual email receipt:

ROOM INFORMATION
Room 1: Deluxe King Cabin
2 Adults, 0 Children

We arrived to check & and were told that we got the deluxe twin cabin. Umm excuse me I have my paperwork right here from roomstays and it says a KING bed. I was told that all the king rooms were sold out and that I needed to talk to roomstays.com. We were given the deluxe twin because it was the same price as the Deluxe King. Why would a company AKA Roomstays.com be selling rooms that are already sold out?!?!?! I will be calling them but upon seeing all the crap reviews on here I doubt I will get anything resolved. I noticed they are on BBB. If customer service does not help me out I will def. file a complaint with BBB.


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Comments


babababa says: (7 years ago)
 0
EXCELLENT SERVICE - W Hotel, New York

EXCELLENT. I just came back from W Hotel, New York and it was excellent stay. roomstays.com has prefect description of the hotel and very good pictures of the amenities which were very accurate. price was very cheap, i looked at other sites and found a great deal here. one thing i found is their customer service was excellent too, i called to change one night and they handled it very good.



babababa says: (7 years ago)
 0
EXCELLENT SERVICE - W Hotel, New York

EXCELLENT. I just came back from W Hotel, New York and it was excellent stay. roomstays.com has prefect description of the hotel and very good pictures of the amenities which were very accurate. price was very cheap, i looked at other sites and found a great deal here. one thing i found is their customer service was excellent too, i called to change one night and they handled it very good.




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