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RoomStays.com Complaint - Website charges $10 non-refundable fee, even if cancelled right away - Roomstays.com
RoomStays.com Complaint

RoomStays.com Complaint

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Website charges $10 non-refundable fee, even if cancelled right away - Roomstays.com


I booked a hotel through Roomstay.com and called to cancel it right away. They have a $10 booking fee that they would not give back. What other website charges $10 just to book a room? I did not expect that since I've never seen it before and didn't know it was OVER and ABOVE the price that was listed just before I hit my credit card payment. I called and spoke to several people and they said there was NOTHING they could do, that it was their policy and they are keeping my money. They have lousy customer service and they basically said, "tough beans." I'll NEVER use this site again, it was a mistake and I've learned my lesson.


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