RoomStays.com Complaint

Reviewed by bradljj

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RoomStays.com

DO NOT book your reservations through RoomStays.com ! I booked a hotel in Vancouver BC for 2 nights in July. I called RoomStays 3 days prior to cancel because of a family illness. RoomStays called the hotel and assured me that I would get a full refund, even though the hotel normally charged a 1 night penalty, and gave me a 'case number' as reference.

When I called back several weeks later because I had not received my refund, they told me they had no record of the case number they had given me and could do nothing to secure my refund - not even for 1 night.

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Review Rating: 1 out of 5
Reviewed By: bradljj
Company: RoomStays.com
Date Added: 10 years ago

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RoomStays.com Complaint