RoomStays.com Complaint
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Roomstays misleading on price - Roomstays internet reservation service
I arrived in Vancouver airport late without a room reservation, so I Googled a hotel where I had stayed before and was satisfied. They were full and the website referred me to Roomstays, listing Hampton Inn as the least expensive available at $113, so I booked it. The confirmation listed the cost at $141.35 including tax recovery charges and service fees.
When my Mastecard bill came in the charge was $165.56. I phoned Roomstays to complain and was told that the price quoted was US dollars and the difference was US/Cdn$ exchange.
I made this booking in Canada for a Canadian hotel using a Canadian credit card, giving a Canadian contact number, and nowhere did the website or confirmation email tell me that the price quoted was in US$. I feel ripped off and will certainly not use or recommend Roomstays in future.
When my Mastecard bill came in the charge was $165.56. I phoned Roomstays to complain and was told that the price quoted was US dollars and the difference was US/Cdn$ exchange.
I made this booking in Canada for a Canadian hotel using a Canadian credit card, giving a Canadian contact number, and nowhere did the website or confirmation email tell me that the price quoted was in US$. I feel ripped off and will certainly not use or recommend Roomstays in future.
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