RoomStays.com Complaint

RoomStays.com Complaint

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Deceptive Marketing Practices -- BEWARE!


I saw the Roomstays website advertising a stay in the Monterey Bay Embassy Suites Hotel starting at $123.00/night. I am retired, and my dates are extremely flexible. I could not find this rate for any of 6 different dates I tried on the website, so I called the Roomstays.com phone number. I was on the line for about 80 minutes while the agent tried to find this rate for ANY day in the next 12 months. He could not even come close to this price (his price was half again as much at this advertised offer), so he tried to "bait and switch" me to another hotel for the $123 price. I asked to speak to a supervisor, and after waiting for perhaps 20 more minutes, the supervisor came on the line and said that they could not meet the advertised price on their website. I contacted the management of Roomstays and ask them to let me know if they would honor their advertised price, and for what dates. They never replied to my inquiry. This site has deceptive marketing practices, and I would not EVER use it to book anything.


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